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Nonto
Newbie
412 Views
Message 1 of 14

Why don't BT provide an option to email a live chat transcript

Hi all,

I was in a live chat earlier today and saw no option to email a transcript of it, why is that?

13 REPLIES 13
Nonto
Newbie
396 Views
Message 2 of 14

Re: Why don't BT provide an option to email a live chat transcript

I am concerned that because there was no such option it was a fake live chat and scam.

-Richie-
Expert
379 Views
Message 3 of 14

Re: Why don't BT provide an option to email a live chat transcript

You can request a copy of the transcript with the chat advisor, they can send it to you via email.

It's not an option the customer can see when chatting though.

Nonto
Newbie
372 Views
Message 4 of 14

Re: Why don't BT provide an option to email a live chat transcript

In a further live chat I was given this response:

Because of EUGDPR you are not allowed to send any email to the customer for their account security reason. If you want the transcript you can take the print out or can take a screen shots of you are chatting from mobile device.

Does this seem suspicious?

Distinguished Sage
Distinguished Sage
371 Views
Message 5 of 14

Re: Why don't BT provide an option to email a live chat transcript


@Nonto wrote:

I am concerned that because there was no such option it was a fake live chat and scam.


BT would not initially contact you via live chat. You must have initiated it . 

Nonto
Newbie
368 Views
Message 6 of 14

Re: Why don't BT provide an option to email a live chat transcript

I did, but I am still concerned. I feel I could have made a mistake somewhere in accessing the live chat.

Distinguished Sage
Distinguished Sage
364 Views
Message 7 of 14

Re: Why don't BT provide an option to email a live chat transcript

If you initiated it via the BT website why should you be worried and if you were why did you do it again?

Nonto
Newbie
362 Views
Message 8 of 14

Re: Why don't BT provide an option to email a live chat transcript

I did it again to make sure I was in the right place the first time and didn't stumble into a dodgy site.

High anxiety...

Distinguished Sage
Distinguished Sage
358 Views
Message 9 of 14

Re: Why don't BT provide an option to email a live chat transcript

I am sure you will be fine, in any event an email of the transcript would be of no benefit if you had been scammed, if it was normal to do that I'm sure the scammer would know that and all you would have is an email from the scammer confirming you have been scammed.

Nonto
Newbie
345 Views
Message 10 of 14

Re: Why don't BT provide an option to email a live chat transcript

Thank you, I was never really bothered about getting an actual transcript but the fact that there was no option to made me suspicious.

Is it normal to be asked for the following in a live chat?

Full Name of account holder
Full address including post code
Date of birth