I was in a live chat earlier today and saw no option to email a transcript of it, why is that?
I am concerned that because there was no such option it was a fake live chat and scam.
You can request a copy of the transcript with the chat advisor, they can send it to you via email.
It's not an option the customer can see when chatting though.
In a further live chat I was given this response:
Because of EUGDPR you are not allowed to send any email to the customer for their account security reason. If you want the transcript you can take the print out or can take a screen shots of you are chatting from mobile device.
Does this seem suspicious?
I did, but I am still concerned. I feel I could have made a mistake somewhere in accessing the live chat.
If you initiated it via the BT website why should you be worried and if you were why did you do it again?
I did it again to make sure I was in the right place the first time and didn't stumble into a dodgy site.
I am sure you will be fine, in any event an email of the transcript would be of no benefit if you had been scammed, if it was normal to do that I'm sure the scammer would know that and all you would have is an email from the scammer confirming you have been scammed.
Thank you, I was never really bothered about getting an actual transcript but the fact that there was no option to made me suspicious.
Is it normal to be asked for the following in a live chat?
Full Name of account holder
Full address including post code
Date of birth