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gg30340
Distinguished Sage
Distinguished Sage
675 Views
Message 11 of 14

Re: Why don't BT provide an option to email a live chat transcript

All standard security checks although they are really not very secure now adays as virtually all companies use that method and a lot of people happily post these details on social media sites so it is not really that hard to find and use those details if you are so inclined.

Nonto
Beginner
673 Views
Message 12 of 14

Re: Why don't BT provide an option to email a live chat transcript

Phew is probably the best way to convey how I feel.

gg30340
Distinguished Sage
Distinguished Sage
665 Views
Message 13 of 14

Re: Why don't BT provide an option to email a live chat transcript

Don't worry about it.

As long as you never click on email links to start the Live Chat and only do it through the BT website you will be OK.

Also never allow anybody purporting to be from BT who have contacted you via an unsolicited phone call to have access to your computer.

If in any doubt don't do it.

Nonto
Beginner
662 Views
Message 14 of 14

Re: Why don't BT provide an option to email a live chat transcript

Thanks for the advice