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ukfrogman
Aspiring Expert
1,652 Views
Message 1 of 32

Why have the forums started logging me out after a short while

I used to be able to sign in to the forums in the morning and it would stay logged in all day with me just popping in now and again to see if there were any new posts, but for the last couple of days any short break requires me to log in again, why has this changed?

Regards,

Frogman
31 REPLIES 31
barnpiece
Expert
1,642 Views
Message 2 of 32

Re: Why have the forums started logging me out after a short while

It does seem to have been doing this a bit recently.

 

You need to login again here: http://community.bt.com/t5/user/userloginpage to have it remember it.

 

Richard

 

ukfrogman
Aspiring Expert
1,618 Views
Message 3 of 32

Re: Why have the forums started logging me out after a short while


@barnpiece wrote:

It does seem to have been doing this a bit recently.

 

You need to login again here: http://community.bt.com/t5/user/userloginpage to have it remember it.

 

Richard

 


Sadly that hasn't worked either 😞

Regards,

Frogman
Distinguished Guru
Distinguished Guru
1,612 Views
Message 4 of 32

Re: Why have the forums started logging me out after a short while

Can there any way that your browser has started to delete cookies on exit?

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Distinguished Sage
Distinguished Sage
1,606 Views
Message 5 of 32

Re: Why have the forums started logging me out after a short while

I get the same thing on Firefox. I can avoid it if I use the add-on "reload every", and set the forum page to refresh every 15 minutes.

Its probably a cookie which is set to expire after a fixed period. It never used to be like this.

 

ukfrogman
Aspiring Expert
1,602 Views
Message 6 of 32

Re: Why have the forums started logging me out after a short while


@pottyperson wrote:

Can there any way that your browser has started to delete cookies on exit?


I'm using FireFox but have tried it with both Chrome and Safari with the same result.

Regards,

Frogman
A1944
Expert
1,540 Views
Message 7 of 32

Re: Why have the forums started logging me out after a short while

I am getting the same thing, it is very annoying. 

 

I also find that wen I log back in I still have to click on the remember my details box (or whatever it says).

Distinguished Guru
Distinguished Guru
1,497 Views
Message 8 of 32

Re: Why have the forums started logging me out after a short while

Sorry not to have replied earlier but for some reason I didn't get subscribed to this thread. Are you guys logging in on the forum home page? If so try this with the box ticked instead.

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A1944
Expert
1,487 Views
Message 9 of 32

Re: Why have the forums started logging me out after a short while


@pottyperson wrote:

If so try this with the box ticked instead.


Logging in with the version you have linked and re-ticking the box every single time.

 

No other forum does this to me.

Distinguished Guru
Distinguished Guru
1,484 Views
Message 10 of 32

Re: Why have the forums started logging me out after a short while

I use Firefox and run CCleaner regularly, though it's set to retain required cookies. Virtually the only time I ever have to re-enter my forum log-in details is when my home hub has been off or if I use my laptop elsewhere; I understand that's because the forum requires a fresh log in when presented with a changed IP address. Could that be relevant to your issue?

 

 

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