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SuperFresco
Beginner
407 Views
Message 1 of 20

is BT Live Chat not working?

I'm trying to chat to someone about an issue I have but cannot get past the data entry screen of BT Live Chat. I just get the message: Form couldn't be submittedThere seems to be a technical error in submitting the chat form, please try again.

19 REPLIES
Moderator
Moderator
398 Views
Message 2 of 20

Re: is BT Live Chat not working?

Hi @SuperFresco sorry you could not get connected when you tried to use the live chat service earlier. Are you still unable to get connected? Which team were you trying to chat and we may be able to get you pointed in the correct direction.

Cheers
John

Community ModeratorJohnC
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SuperFresco
Beginner
391 Views
Message 3 of 20

Re: is BT Live Chat not working?

Still no access.

 

I'm trying to contact someone that can explain why I have been sent an email stating I will be charged £4/month for BT Virus Protect which, as far as I can read, is a free value add service?

Moderator
Moderator
369 Views
Message 4 of 20

Re: is BT Live Chat not working?

Hi @SuperFresco that email does sound strange. Drop us over your details by clicking on my username and selecting the contact the mods option and we will be happy to look into this for you.

Cheers
John 

Community ModeratorJohnC
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SuperFresco
Beginner
365 Views
Message 5 of 20

Re: is BT Live Chat not working?

Thanks John,

I have done as requested.

Regards

Distinguished Sage
Distinguished Sage
350 Views
Message 6 of 20

Re: is BT Live Chat not working?

It sounds like a sales email to "offer" you an increase in licences for BT Virus Protect.

It depends on what package you are on as regards the amount of licences you will have for free. For the cheaper packages you get 2 licences and the more expensive packages you get 15 licences.

If you want to increase the number of licences you have to 15 the charge is £4 per month.

See link

https://home.bt.com/tech-gadgets/computing/security/protect-your-computer-from-viruses-for-free-1136...

SuperFresco
Beginner
338 Views
Message 7 of 20

Re: is BT Live Chat not working?

How do I cancel this?
Moderator
Moderator
333 Views
Message 8 of 20

Re: is BT Live Chat not working?

Hi @SuperFresco i've checked and can see your form in our queue. Just leave this with us and one of the team will be in touch with you once you reach the top of the queue.

Cheers
John

Community ModeratorJohnC
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Distinguished Sage
Distinguished Sage
333 Views
Message 9 of 20

Re: is BT Live Chat not working?

Cancel what?

SuperFresco
Beginner
332 Views
Message 10 of 20

Re: is BT Live Chat not working?

At no point during the ordering process was I informed there would be a cost. In fact it clearly stated that there was no upfront or monthly charge. Nor is it clear how many licences I am entitled to. It's no wonder our customers get cross with us!