I'm trying to chat to someone about an issue I have but cannot get past the data entry screen of BT Live Chat. I just get the message: Form couldn't be submittedThere seems to be a technical error in submitting the chat form, please try again.
Hi @SuperFresco sorry you could not get connected when you tried to use the live chat service earlier. Are you still unable to get connected? Which team were you trying to chat and we may be able to get you pointed in the correct direction.
Still no access.
I'm trying to contact someone that can explain why I have been sent an email stating I will be charged £4/month for BT Virus Protect which, as far as I can read, is a free value add service?
Hi @SuperFresco that email does sound strange. Drop us over your details by clicking on my username and selecting the contact the mods option and we will be happy to look into this for you.
It sounds like a sales email to "offer" you an increase in licences for BT Virus Protect.
It depends on what package you are on as regards the amount of licences you will have for free. For the cheaper packages you get 2 licences and the more expensive packages you get 15 licences.
If you want to increase the number of licences you have to 15 the charge is £4 per month.