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SuperFresco
Aspiring Contributor
564 Views
Message 11 of 29

Re: is BT Live Chat not working?

The £4/month charge I was not informed about.
Distinguished Sage
Distinguished Sage
561 Views
Message 12 of 29

Re: is BT Live Chat not working?

There is no charge unlessvyou have requested and signed up to more licences than your package gives you for free.

Highlighted
SuperFresco
Aspiring Contributor
559 Views
Message 13 of 29

Re: is BT Live Chat not working?

This is getting very annoying. How do I see how many licences I am entitled to?
Distinguished Sage
Distinguished Sage
534 Views
Message 14 of 29

Re: is BT Live Chat not working?

It depends on what package you are on.  It clearly shows what you are entitled to.

See link

https://www.productsandservices.bt.com/broadband/deals/

However if you reply to the moderator and await one of them to contact you they will be able to explain and assist you. 

Moderator
Moderator
522 Views
Message 15 of 29

Re: is BT Live Chat not working?

Hi @SuperFresco

Thanks for speaking with me in relation to this service. Apologies again the system prompted you to order this when its included in your package.

The chargeable element has now been removed. 

Thanks

Stuart

Community ModeratorStuartH
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
SuperFresco
Aspiring Contributor
470 Views
Message 16 of 29

Re: is BT Live Chat not working?

During our discussion on this issue, it was confirmed that I do actually have 15 licences already included in my package. But it appears that I cannot add any more devices but I am confident I have not reached the limit??
Regards,
Peter
Moderator
Moderator
456 Views
Message 17 of 29

Re: is BT Live Chat not working?

Hi @SuperFresco,

Thanks for posting back and apologies for the confusion.

I'll ask my colleague to pick this up again and give you another shout.

Cheers,

Robbie

Community ModeratorRobbieMac
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
Moderator
Moderator
447 Views
Message 18 of 29

Re: is BT Live Chat not working?

Hi @SuperFresco

Thanks for posting back I've reopened the case on the account and I'm investigating, I'll be in touch as soon as I have an update.

Cheers

Stuart

Community ModeratorStuartH
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
Moderator
Moderator
414 Views
Message 19 of 29

Re: is BT Live Chat not working?

Hi @SuperFresco

Quick post I haven't forgotten about this case, I've sent a chaser off today for an update as soon as I have one I'll contact you back.

Thanks

Stuart

Community ModeratorStuartH
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Help others by clicking on ‘Mark as accepted solution’
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
SuperFresco
Aspiring Contributor
405 Views
Message 20 of 29

Re: is BT Live Chat not working?

Thanks Stuart