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SuperFresco
Aspiring Contributor
337 Views
Message 21 of 29

Re: is BT Live Chat not working?

Hi Stuart,
Any update on this?
Regards,
Peter
Moderator
Moderator
326 Views
Message 22 of 29

Re: is BT Live Chat not working?

Hi @SuperFresco sorry this has not been fixed yet. @StuartH has your case set for Monday when he is back in the office and will update you then.

Cheers
John

SuperFresco
Aspiring Contributor
318 Views
Message 23 of 29

Re: is BT Live Chat not working?

Thanks
SuperFresco
Aspiring Contributor
256 Views
Message 24 of 29

Re: is BT Live Chat not working?

This is still not working. N.B. my account is still showing as 2 of 2 licences in use.
Moderator
Moderator
253 Views
Message 25 of 29

Re: is BT Live Chat not working?

Hi @SuperFresco

Thanks for posting, I've been advised this should be rectified in a fix being rolled out on the 01/02/19 for the package you're on.

I've sent an email off to confirm that this is still the case.

Thanks

Stuart

SuperFresco
Aspiring Contributor
246 Views
Message 26 of 29

Re: is BT Live Chat not working?

Thanks for the quick reply Stuart.
SuperFresco
Aspiring Contributor
212 Views
Message 27 of 29

Re: is BT Live Chat not working?

Still not sorted...
Moderator
Moderator
203 Views
Message 28 of 29

Re: is BT Live Chat not working?

Hi @SuperFresco

Thanks for posting back.

Sorry this still isn't sorted.  I'll let @StuartH know that you've posted and he'll get back to you when he is back in the office.

Cheers,

Robbie

Moderator
Moderator
186 Views
Message 29 of 29

Re: is BT Live Chat not working?

Hi @SuperFresco

Really sorry that the licences are still stuck on two. I'm still chasing.

I'll highlight this again and update you as soon as I get a reply in relation to what's happening.

Thanks

Stuart