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SuperFresco
Beginner
219 Views
Message 11 of 20

Re: is BT Live Chat not working?

The £4/month charge I was not informed about.
Distinguished Sage
Distinguished Sage
216 Views
Message 12 of 20

Re: is BT Live Chat not working?

There is no charge unlessvyou have requested and signed up to more licences than your package gives you for free.

SuperFresco
Beginner
214 Views
Message 13 of 20

Re: is BT Live Chat not working?

This is getting very annoying. How do I see how many licences I am entitled to?
Distinguished Sage
Distinguished Sage
189 Views
Message 14 of 20

Re: is BT Live Chat not working?

It depends on what package you are on.  It clearly shows what you are entitled to.

See link

https://www.productsandservices.bt.com/broadband/deals/

However if you reply to the moderator and await one of them to contact you they will be able to explain and assist you. 

Moderator
Moderator
177 Views
Message 15 of 20

Re: is BT Live Chat not working?

Hi @SuperFresco

Thanks for speaking with me in relation to this service. Apologies again the system prompted you to order this when its included in your package.

The chargeable element has now been removed. 

Thanks

Stuart

Community ModeratorStuartH
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SuperFresco
Beginner
125 Views
Message 16 of 20

Re: is BT Live Chat not working?

During our discussion on this issue, it was confirmed that I do actually have 15 licences already included in my package. But it appears that I cannot add any more devices but I am confident I have not reached the limit??
Regards,
Peter
Moderator
Moderator
111 Views
Message 17 of 20

Re: is BT Live Chat not working?

Hi @SuperFresco,

Thanks for posting back and apologies for the confusion.

I'll ask my colleague to pick this up again and give you another shout.

Cheers,

Robbie

Community ModeratorRobbieMac
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Moderator
Moderator
102 Views
Message 18 of 20

Re: is BT Live Chat not working?

Hi @SuperFresco

Thanks for posting back I've reopened the case on the account and I'm investigating, I'll be in touch as soon as I have an update.

Cheers

Stuart

Community ModeratorStuartH
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Moderator
Moderator
69 Views
Message 19 of 20

Re: is BT Live Chat not working?

Hi @SuperFresco

Quick post I haven't forgotten about this case, I've sent a chaser off today for an update as soon as I have one I'll contact you back.

Thanks

Stuart

Community ModeratorStuartH
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SuperFresco
Beginner
60 Views
Message 20 of 20

Re: is BT Live Chat not working?

Thanks Stuart