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SuperFresco
Aspiring Contributor
229 Views
Message 21 of 29

Re: is BT Live Chat not working?

Hi Stuart,
Any update on this?
Regards,
Peter
Moderator
Moderator
218 Views
Message 22 of 29

Re: is BT Live Chat not working?

Hi @SuperFresco sorry this has not been fixed yet. @StuartH has your case set for Monday when he is back in the office and will update you then.

Cheers
John

Community ModeratorJohnC
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SuperFresco
Aspiring Contributor
210 Views
Message 23 of 29

Re: is BT Live Chat not working?

Thanks
SuperFresco
Aspiring Contributor
148 Views
Message 24 of 29

Re: is BT Live Chat not working?

This is still not working. N.B. my account is still showing as 2 of 2 licences in use.
Moderator
Moderator
145 Views
Message 25 of 29

Re: is BT Live Chat not working?

Hi @SuperFresco

Thanks for posting, I've been advised this should be rectified in a fix being rolled out on the 01/02/19 for the package you're on.

I've sent an email off to confirm that this is still the case.

Thanks

Stuart

Community ModeratorStuartH
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
SuperFresco
Aspiring Contributor
138 Views
Message 26 of 29

Re: is BT Live Chat not working?

Thanks for the quick reply Stuart.
SuperFresco
Aspiring Contributor
104 Views
Message 27 of 29

Re: is BT Live Chat not working?

Still not sorted...
Moderator
Moderator
95 Views
Message 28 of 29

Re: is BT Live Chat not working?

Hi @SuperFresco

Thanks for posting back.

Sorry this still isn't sorted.  I'll let @StuartH know that you've posted and he'll get back to you when he is back in the office.

Cheers,

Robbie

Community ModeratorRobbieMac
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Moderator
Moderator
78 Views
Message 29 of 29

Re: is BT Live Chat not working?

Hi @SuperFresco

Really sorry that the licences are still stuck on two. I'm still chasing.

I'll highlight this again and update you as soon as I get a reply in relation to what's happening.

Thanks

Stuart

Community ModeratorStuartH
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You