issues logging into BT webpage

[Iwonderifirateisfree]

Not sure if this is the right section but there doesn't seem to be a section for it.

I am unable to login to the BT webpage in anyway. No information on whether it is down and nowhere to report it or give feedback(you have to log in to report anything at all, even though there's no section for webpage problems, HUGE oversight).

My details are correct, it's caused me to reset my password multiple times. Meaning I had to change all passwords on email client etc. I believe it's been at least a fortnight as I tried then but left it thinking sight was down. Infuriating.

[imjolly]

have you tried different web browsers?

[Iwonderifirateisfree]

I hadn't, probably should have.

Tried now on chrome and firefox, neither work.

[Ali_A]

HI @Iwonderifirateisfree 

Sorry to hear you're facing issues access your online account. 

Are you able to access the BT website generally? 

What error message do you see when you try to log in ? 

Ali 

[MarleyFrog]

Seems to be a BT problem. I can’t login to mail servers or MYBT pages. As at 8:47 15 Jan 2025. Down detector shows 1000’s of similar reports. Mostly affected seems email. 

[Iwonderifirateisfree]

The website itself seems to be working fine. When going through the help section some of the buttons don't work, but could be unrelated.

It is only the login page, it just comes up with the red box saying that my email or password is wrong.

I have tried a few things in case my password got auto capitalised or something. And, when I try to change my password to what I just reset it to, it recognises it's already a password and won't let me use it. So I know I haven't mistyped it.

My email client has been working fine with the new password, I haven't tried the browser version, I may try that later.

[Michael_D]

Thanks for the update @Iwonderifirateisfree.

If it is impacting different browsers and password resets haven't helped, I'd recommend speaking to our tech guides so they can have a look into this further for you.

Michael

[englandjeff]

It affected all our gadgets but then everything resolved later in the day. I think we all now know there was a major problem at BT affecting thousands of people across the country. Indeed there was eventually a note to that effect on the BT website. It’s a great pity the customer communication service takes too long to acknowledge problems. Most of us can make allowances for such things when we know BT tells us they have a glitch but that they are working on it. It’s the cover-up mentality that gets users infuriated.

[Iwonderifirateisfree]

RESOLVED.

Thanks to everyone who offered help. It appears that it may have my fault all along. Though I thought I had switched it and been using it, the email I was using was not my BTID, (could be me, could be the system).

Though does point out an issue with the system. Where it won't accept a non BTID email acc for login purposes but will still allow it for reset from the same page. Leads to a bit of confusion, if the 2 were clearly separated I would have probably solved this a lot sooner.

Just have the login screen actually identify if it is a BTID username as well. And, only allow you to reset the password if it is BTID.