We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Have recently moved into a bungalow that has a landline attached to the chimney. As the chimney needs work I'm trying to find out if it can be removed or moved and if so what would be the cost. I've looked on open reach altering our network enquiry, as others have suggested, but am reluctant to fill in the online form as it states "Please be aware that all work requests are chargeable." so confused I just want to ask the question not be charged for doing so. What to do??
Openreach are the only people that can carry out the work. It has nothing to do with BT retail.
Thanks for this.
It's understandable that there would probable be a charge for this, as long as it is reasonable, that's fine but it's trying to find out what the charge would be. It appears to find out you have to pay that seems ridiculous to me. You can't talk to anyone it is quite frustrating.