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Beginner
569 Views
Message 1 of 3

password reset- main community account

Hi,

Can a mod please reset my account password for my main account djd as the reset fucntion doesnt work as it wont accept any new password.

thanks

 

2 REPLIES 2
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Moderator
Moderator
540 Views
Message 2 of 3

Re: password reset- main community account

Hi @danutz  Sorry you are unable to reset the password for your main forum account. I've dropped you a PM. Please can you reply back to me and we will be happy to get your main account up and running again.

Cheers
John

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Contributor
208 Views
Message 3 of 3

Re: password reset- main community account

I had the same problem trying to reset the password on my BT Community account.

I normally use an email client, and the Reset Password button did not work in the email I received. I copied the link, and entered this into my browsers (I tried Firefox and Chrome browsers), and although it allowed me to enter the new password, it refused to accept it.

Eventually I found the answer that worked for me. I logged into webmail, which I very rarely do, and the Reset Password button worked and the new password was accepted.

It would have helped if the email to reset the password either worked as it does with other sites, or included a notice that webmail had to be used.