I renewed my contract at the start of the year for a new price of £25.99, I did not negotiate a price of £33.99 minus a £8 discount.
I have receive my new April bill and it says 'your regular charges are £34.43', which is simply not true, its £25.99.
The price has risen from £25.99 to £26.46 which is a 1.8% rise not a 1.3% rise as it should be.
Why should i have to pay a 1.8% price increase when the price i negotiated was £25.99 a month. How bT want to get to that price on their system is not my concern, I do not think it is acceptable.
the CPI increase is part of T&C From doing calc It looks like increase is based on non discounted price
You haven't been charged @ 1.8% as per the 2nd screenshot posted they've charged you the month in advance as normal & backdated the cpi rate to 31st March when it came into effect
When you negotiate a price the starting point is the full price for the package and then any price you negotiate thereafter is a discounted price from the full price. It is not a change in the package full price.
This will be reflected in your bill. It will show the full price then the discount and then the discounted price you pay.
When i negotiated the price my contract price was £52.49, why didn't they use that figure and discount it off that figure?
At no point was a price £33.99 mentioned, the negotiation was 'what is your best best you can offer me', I was offered £25.99.
1.3% increase on £25.99 is not £26.46
Have you read my earlier post? That & the dates on the screenshot tell you why it is that high this month
Your bill will be higher than normal for the reasons made by @garybs29 .
My bill this month was £19.82 up from £18.99 but the ongoing rate is £19.49. This is because the prior bill was at the old rates to 20 April which is now reversed and corrected on the latest bill.
This always happens when a price increase arises because everything is billed in advance so there is a small spike each year to adjust for things undercharged when a bill straddles the price rise date.
I hope you are right.
So you are saying they will charge the 1.3% on £25.99, not 1.3% on £33.99?