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kkkk
Aspiring Expert
1,126 Views
Message 1 of 10

1.8% CPI increase not the supposed 1.3%

I renewed my contract at the start of the year for a new price of £25.99, I did not negotiate a price of £33.99 minus a £8 discount.

I have receive my new April bill and it says 'your regular charges are £34.43', which is simply not true, its £25.99.

bt a april.JPG2020apr bt.JPG

The price has risen from £25.99 to £26.46 which is a 1.8% rise not a 1.3% rise as it should be.

Why should i have to pay a 1.8% price increase when the price i negotiated was £25.99 a month. How bT want to get to that price on their system is not my concern, I do not think it is acceptable.

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9 REPLIES 9
imjolly
Distinguished Sage
Distinguished Sage
1,116 Views
Message 2 of 10

Re: 1.8% CPI increase not the supposed 1.3%

the CPI increase is part of T&C  From doing calc It looks like increase is based on non discounted price



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garybs29
Recognised Expert
1,106 Views
Message 3 of 10

Re: 1.8% CPI increase not the supposed 1.3%

You haven't been charged @ 1.8% as per the 2nd screenshot posted  they've charged you the month in advance as normal & backdated the cpi rate to 31st March when it came into effect

gg30340
Distinguished Sage
Distinguished Sage
1,102 Views
Message 4 of 10

Re: 1.8% CPI increase not the supposed 1.3%

When you negotiate a price the starting point is the full price for the package and then any price you negotiate thereafter is a discounted price from the full price. It is not a change in the package full price.

This will be reflected in your bill. It will show the full price then the discount and then the discounted price you pay.

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kkkk
Aspiring Expert
1,077 Views
Message 5 of 10

Re: 1.8% CPI increase not the supposed 1.3%

When i negotiated the price my contract price was £52.49, why didn't they use that figure and discount it off that figure?

At no point was a price £33.99 mentioned, the negotiation was 'what is your best best you can offer me', I was offered £25.99.

1.3% increase on £25.99 is not £26.46

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garybs29
Recognised Expert
1,070 Views
Message 6 of 10

Re: 1.8% CPI increase not the supposed 1.3%

Have you read my earlier post? That & the dates on the screenshot tell you why it is that high this month

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conrad
Recognised Expert
1,064 Views
Message 7 of 10

Re: 1.8% CPI increase not the supposed 1.3%

Your bill will be higher than normal for the reasons made by @garybs29 .

My bill this month was £19.82 up from  £18.99 but the ongoing rate is  £19.49. This is because the prior bill was at the old rates to 20 April which is now reversed and corrected on the latest bill.

This always happens when a price increase arises because everything is billed in advance so there is a small spike each year to adjust for things undercharged when a bill straddles the price rise date.

 

Carlusha
Recognised Expert
1,028 Views
Message 8 of 10

Re: 1.8% CPI increase not the supposed 1.3%

If @kkkk can wait patiently until the NEXT bill, everything will have regularised and clearer.

I promise to put 47p into Iceland's charity box if this does not happen!

kkkk
Aspiring Expert
976 Views
Message 9 of 10

Re: 1.8% CPI increase not the supposed 1.3%

Garybs29.

I hope you are right.

So you are saying they will charge the 1.3% on £25.99, not 1.3% on £33.99?

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conrad
Recognised Expert
935 Views
Message 10 of 10

Re: 1.8% CPI increase not the supposed 1.3%

@kkkk  Download the current bill which will show the new regular ongoing costs.

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