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simonrobertswxm
simonrobertswxm
Beginner

on ‎06-07-2018 10h03

232 Views
Message 1 of 7

10 weeks and still no topcashback?

Hi so I decided to go with BT and went through top cashback it's been 10 weeks they told me payable would have been July 1st but that's been and gone. How do I get an update ?
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6 REPLIES 6
HaychBee
HaychBee
Aspiring Contributor

on ‎06-07-2018 10h56

212 Views
Message 2 of 7

Re: 10 weeks and still no topcashback?

Hi,

You will need to speak to TopCashback and submit a claim  for your missing cashback here: https://www.topcashback.co.uk/Help/55 

As your reward is based on the cookies on your computer, it's TopCashBack that will need to begin the investigation. Not BT 🙂

 

Hope this helps

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simonrobertswxm
simonrobertswxm
Beginner

on ‎06-07-2018 11h05

209 Views
Message 3 of 7

Re: 10 weeks and still no topcashback?

I went to top cash back and they said they are waiting for payment from bt 😕
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JohnC2
Moderator
Moderator

on ‎11-07-2018 16h28

167 Views
Message 4 of 7

Re: 10 weeks and still no topcashback?

Hi @simonrobertswxm Did you manage to get an answer from TCB about receiving your cashback? 

Post back and let me know.

Cheers
John

Community ModeratorJohnC
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simonrobertswxm
simonrobertswxm
Beginner

on ‎11-07-2018 16h53

160 Views
Message 5 of 7

Re: 10 weeks and still no topcashback?

Sadly I did not just told to wait 😞 as it's all estimated
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ShirleyColl
ShirleyColl
Beginner

on ‎11-07-2018 16h57

157 Views
Message 6 of 7

Re: 10 weeks and still no topcashback?

Hi they can take a while but do normally pay out. If you raise a missing cashback claim it might help
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JohnC2
Moderator
Moderator

on ‎11-07-2018 18h14

141 Views
Message 7 of 7

Re: 10 weeks and still no topcashback?

Hi @simonrobertswxm I take it when you contacted TCB it was via a missing cashback query and if so was the answer to that query that it would be paid on 1st July?

Cheers
John

Community ModeratorJohnC
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