Hi,
You will need to speak to TopCashback and submit a claim for your missing cashback here: https://www.topcashback.co.uk/Help/55
As your reward is based on the cookies on your computer, it's TopCashBack that will need to begin the investigation. Not BT 🙂
Hope this helps
Hi @simonrobertswxm Did you manage to get an answer from TCB about receiving your cashback?
Post back and let me know.
Cheers
John
Hi @simonrobertswxm I take it when you contacted TCB it was via a missing cashback query and if so was the answer to that query that it would be paid on 1st July?
Cheers
John