10 weeks and still no topcashback?

[simonrobertswxm]

Hi so I decided to go with BT and went through top cashback it's been 10 weeks they told me payable would have been July 1st but that's been and gone. How do I get an update ?

[HaychBee]

Hi,

You will need to speak to TopCashback and submit a claim  for your missing cashback here: https://www.topcashback.co.uk/Help/55 

As your reward is based on the cookies on your computer, it's TopCashBack that will need to begin the investigation. Not BT 🙂

Hope this helps

[simonrobertswxm]

I went to top cash back and they said they are waiting for payment from bt 😕

[JohnC2]

Hi @simonrobertswxm Did you manage to get an answer from TCB about receiving your cashback? 

Post back and let me know.

Cheers
John

[simonrobertswxm]

Sadly I did not just told to wait 😞 as it's all estimated

[ShirleyColl]

Hi they can take a while but do normally pay out. If you raise a missing cashback claim it might help

[JohnC2]

Hi @simonrobertswxm I take it when you contacted TCB it was via a missing cashback query and if so was the answer to that query that it would be paid on 1st July?

Cheers
John