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NickAJ
Aspiring Contributor
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Message 1 of 6

£100 M&S Gift card not Tech Gift

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Hi,

I signed up to BT on June 28 to the Superfast Fibre 2 Package which came with a £70 reward card (claimed and received) and £100 M&S Voucher.  The service went live on July 26 because there wasn't a date available before I was away in early July.

I've applied for the M&S Voucher, but haven't received it yet, but a couple of weeks ago had an email asking me to choose a tech gift from JBL 650 Live headphone, Amazon Echo or Fitbit Charge 3, none of which I want.  How do I assure that I get the M&S voucher not the tech gift?

Nick

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Message 2 of 6

Re: £100 M&S Gift card not Tech Gift

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Hi @NickAJ  welcome to the forum and thanks for your post. Sorry that you have not received an update on your M&S gift card. Can you confirm that you claimed you M&S voucher Here and that 45 days have passed since you submitted the claim? Post back and let me know.

cheers
John

Community ModeratorJohnC
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NickAJ
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Message 3 of 6

Re: £100 M&S Gift card not Tech Gift

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Hello John,

Yes I claimed through that link, but as they don't send any acknowledgemen email I couldn't say the exact date I claimed.  Is there any way of checking that the claim is in progress?

Nick

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Message 4 of 6

Re: £100 M&S Gift card not Tech Gift

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@NickAJ wrote:

Hello John,

Yes I claimed through that link, but as they don't send any acknowledgemen email I couldn't say the exact date I claimed.  Is there any way of checking that the claim is in progress?

Nick


Hi @NickAJ 

Thanks for posting back with the info John asked for.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

Community ModeratorRobbieMac
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Message 5 of 6

Re: £100 M&S Gift card not Tech Gift

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Hi @NickAJ,

Thank you for sending in your details. I've passed on your details to my colleagues in the Promotions team and I've asked them to investigate. I'll post back as soon as I have an update.

Thanks

PaddyB

Community ModeratorPaddyB
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Message 6 of 6

Re: £100 M&S Gift card not Tech Gift

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Hi @NickAJ,

Thank you for taking my call today. I've had an update from the Promotions Team and they've confirmed that they've issued the M&S voucher.

The voucher can take up to 45 days to arrive.

Thanks

PaddyB

Community ModeratorPaddyB
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