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Char30
Beginner
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Message 1 of 5

£110 reward card error message

Hi, I’ve been trying since 10:30 am yesterday to claim this reward card, every time I click the link I get a message saying ‘ error ! Please try again after some time, I’ve looked through the post to do with this same problem and I still can’t access it, could some please help me 

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4 REPLIES 4
JohnC2
Moderator
Moderator
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Message 2 of 5

Re: £110 reward card error message

Hi @Char30, welcome to the forum and thanks for posting. Sorry that you are unable to claim your reward card.

Has your service been active for more than 14 days?

Cheers
John

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Char30
Beginner
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Message 3 of 5

Re: £110 reward card error message

Hi, no it’s not been active for 14 days, that would explain it 🙈 

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JohnC2
Moderator
Moderator
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Message 4 of 5

Re: £110 reward card error message

Hi @Char30, thanks for posting back. You should be able to claim the reward card once your order is completed through your online account.
If your service is active for longer than the 14 day cooling-off period, and you still can't claim it post back and we'll be able to get this manually ordered for you.

Cheers
John

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Char30
Beginner
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Message 5 of 5

Re: £110 reward card error message

Thank you for your help 

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