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64codo
Beginner
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118507 Charge

Hi

 

I am hoping someone can help.  In my bill this month I have been charged £4.00 for 2 call to 118507.  This is the second time in about 6 months this has happened.  I have just spent the last hour queing and speaking to customer services to no avail.  They will not accept that the calls were not made by me.  I never use directory enquiries, if I need a number I just look it up online and there is no one else in the house during the daytime.

 

I am absolutely furious. Their only solution was to block directory enquiry numbers which I was happy for them to do but then was told I would be charged for this facility.

 

Has this happened to anyone else?  I would appreciate any advice.

 

Thanks

 

 

 

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