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Beginner
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Message 1 of 8

£120 M&S Voucher

Hi, 

I set up my BT broadband deal via a switch service in November but am still waiting for the £120 M&S voucher. Any help with this? 

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7 REPLIES 7
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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: £120 M&S Voucher

@samples 

What date did you place your order?

Did you apply via this page

https://www.broadbandbenefits.co.uk/marksandspencers/

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Beginner
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Message 3 of 8

Re: £120 M&S Voucher

Hi, 

Sorry for late reply, i raised the query with the complaints team and was hoping it would be handled but have just had the complaint closed with no voucher. 

I will fill the form you sent out and see if I hear back again as haven't done that one yet. 

Cheers, 

Sam 

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Beginner
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Message 4 of 8

Re: £120 M&S Voucher

Also I placed the order on 6/11/19, raised the first complaint on 25/1/20

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Distinguished Sage
Distinguished Sage
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Message 5 of 8

Re: £120 M&S Voucher

This is the one for that date period, but its too late to claim now.

https://broadbandbenefits.co.uk/marksandspencers/terms-and-conditions

All affiliate partners (£80) – for orders of BT Superfast Fibre or Superfast Fibre 2 packages between 1st November – 7th November – Claim by 1st February 2020

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Beginner
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Message 6 of 8

Re: £120 M&S Voucher

Hopefully not as I submitted a claim form as soon as I opened the account (november 19), left if 45 days submitted a complaints form in jan 2020 so this is technically the third time I have tried to claim it. 

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Distinguished Sage
Distinguished Sage
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Message 7 of 8

Re: £120 M&S Voucher

I though you said you had not yet filled out the form? The only valid claim form is the one I posted a link to.

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Moderator
Moderator
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Message 8 of 8

Re: £120 M&S Voucher

Hi @samples and thanks for posting.

I'm sorry for any confusion with getting the voucher out to you. I'm sure I'll be able to get this sorted. I've sent you a private message explaining how you can contact the forum moderation team. Just drop me over a reply with the details and we’ll check it out.

Cheers

David

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