I claimed my reward card over 30 days ago and it says on mybt that they posted it on 27/6/17 it's now 20/7/17 and have read a lot about people not receiving their card and don't want this problem as using it for spends for a holiday. Can anyone let me know what's the next step to take if I still don't receive it?
Hi @Yvonnee same for me mine was posted on the 27/06 as well, I was informed it would take 20 days. But a quck look on twitter it seems it can take 30-45 days. So I've not been worried but bt have a dedicated contact for help with the missing mastercard, I think you will be advised to contact them first. https://bt.custhelp.com/app/contact_email/c/6090 I Hope you get it sorted out.