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Xandercold
Beginner
440 Views
Message 1 of 6

£125 reward card becomes £80

I placed my bt infinity order before the deadline on 13th July. I received a text saying my £80 reward is kn it's way. I need someone to look into it. How do I get it resolved?

Thanks
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5 REPLIES 5
Moderator
Moderator
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Message 2 of 6

Re: £125 reward card becomes £80

Hi @Xandercold,

 

I'll sorry if your rewards card has been issued for the wrong amount. I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

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Xandercold
Beginner
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Message 3 of 6

Re: £125 reward card becomes £80

Done and thank you
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Xandercold
Beginner
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Message 4 of 6

Re: £125 reward card becomes £80

Also, how long does it take for the card to arrive. It's been a month since the initial dispatch!!
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Xandercold
Beginner
349 Views
Message 5 of 6

Re: £125 reward card becomes £80

Hi,

 

I was expecting a call today about my reward cards, I have still not received any of them yet.

 

Any news on this?

 

Regards

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Moderator
Moderator
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Message 6 of 6

Re: £125 reward card becomes £80

Hi @Xandercold,

 

I can see that my colleague @RobbieMac, is dealing with your case. He is due to give you a call today.

 

Thanks

 

PaddyB

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