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jaward
Beginner
318 Views
Message 1 of 5

£130 Prepaid Mastercard not Arrived?!

I am still waiting for my £130 prepaid Mastercard, despite receiving an e-mail on 23.04.18 to say that it had been sent. It is now well over the 30 working day deadline . Please can a mod contact me urgently to resolve this issue. 

My services went live on 19 April 2018.

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4 REPLIES 4
JohnC2
Moderator
Moderator
291 Views
Message 2 of 5

Re: £130 Prepaid Mastercard not Arrived?!

Hi @jaward Sorry you have not received your reward card yet.

We will be happy to chase this up for you if you send us over your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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jaward
Beginner
243 Views
Message 3 of 5

Re: £130 Prepaid Mastercard not Arrived?!

Have done so, will await response. Still not received MasterCard

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StephanieG
Community Manager - Retired
226 Views
Message 4 of 5

Re: £130 Prepaid Mastercard not Arrived?!

Hi @jaward I have your email here, thanks for sending in your details. I've raised a complaint with our r ewards team, as soon as I have more information I'll get back to you.

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StephanieG
Community Manager - Retired
211 Views
Message 5 of 5

Re: £130 Prepaid Mastercard not Arrived?!

@jaward I'm sorry there was a delay in getting the card sent out to you.

I have just received confirmation from the team that it will be with you within 30 days from today. Please post back when you receive it. 

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