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jaminben
Newbie
272 Views
Message 1 of 5

£150 Reward Card for signing up now only worth £100 when trying to claim

Hi,

 

I signed up on Sunday 8th Jan 2017 for phone and Infinity 1 and was under the impression that I would be getting a £150 Reward Card once my service was activated.

 

I have now tried to claim my £150 as the service is activated but the confirmation email is only stating that I'm getting a £100 Reward Card.... not a good start for a new customer 😞

 

Who can I contact to get this resolved?... does anyone have any contact details for the 'Rewards' team?

 

Thanks

 

Ben

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4 REPLIES 4
fearnsj
Aspiring Contributor
205 Views
Message 2 of 5

Re: £150 Reward Card for signing up now only worth £100 when trying to claim

I signed up on the 12th Jan with the same £150 promise. I too have only been offered £100?

Cmon BT what's going on here?

Regards

Geoff
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Moderator
Moderator
187 Views
Message 3 of 5

Re: £150 Reward Card for signing up now only worth £100 when trying to claim

Hi @jaminben and @fearnsj and thanks for posting.

 

I'm sure I can help with this. Can you please send over your details using the contact link in my profile. 

 

Cheers

 

David

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fearnsj
Aspiring Contributor
166 Views
Message 4 of 5

Re: £150 Reward Card for signing up now only worth £100 when trying to claim

Hi David

I don't see any link to contact you in your profile?

Regards

Geoff
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Distinguished Sage
159 Views
Message 5 of 5

Re: £150 Reward Card for signing up now only worth £100 when trying to claim

If you are using the mobile version of the BT Website you will not see the link you need to use the full site to see it
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