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marc82
Aspiring Contributor
532 Views
Message 1 of 8

18 month contract ending

hello,

My 18 month contract with bt will be coming to an end in March 2021. I currently have Unlimited Broadband, with unlimited Weekend calls, the package also includes Halo 1 and a £2 discount, total is £37.99 pm. Do I need to renew the contract? And will my services continue after the contract ends?

On my account a little box has shown up in the corner saying "your discounts end soon - renew/upgrade", the new contracts last for 24 months and there is no unlimited weekend calls option. So if I don't renew will I still get the Unlimited weekend calls?

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7 REPLIES 7
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: 18 month contract ending

Any discounts you have will end awhen fixed term ends so you can renew and negotiate a new deal. Packages no longer in  calls as they are now add on to your package

to renew and negotiate a deal phone options team 0800800030



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marc82
Aspiring Contributor
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Message 3 of 8

Re: 18 month contract ending

So if I don't renew will I still keep the unlimited weekend calls? I would rather lose the £2pm discount than have to fork out £7pm for only 700 minutes of calls that I might not even use. 

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gg30340
Distinguished Sage
Distinguished Sage
508 Views
Message 4 of 8

Re: 18 month contract ending

This may not be relevant in your case but if you have a mobile phone with unlimited calls and texts due you actually need a BT calling plan. You can call your contacts for free using your mobile and if people still call your land line it will not cost you anything.

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garybs29
Recognised Expert
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Message 5 of 8

Re: 18 month contract ending

With you being on halo 1 as well the price shouldn't even change at the end of the contract

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marc82
Aspiring Contributor
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Message 6 of 8

Re: 18 month contract ending

What I'm trying to ascertain is will I keep my unlimited weekend calls plan if I do not renew or upgrade?

Because even though I'm on Halo 1 I will be hit with a £7pm increase in price due to the 700 minutes plan, the only other option is "Pay as you go", and still that will be an increase, as I am currently getting weekend calls for free.

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garybs29
Recognised Expert
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Message 7 of 8

Re: 18 month contract ending

If you do nothing your package would stay the same so yes you'd still have the weekend calls

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marc82
Aspiring Contributor
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Message 8 of 8

Re: 18 month contract ending

Thanks garybs29,

I might give them a call next month to see if I can get anything better. maybe im overthinking it all, but just seems like a huge price increase.

 

currently " £37.99 for unlimited broadband and halo, and unlimited weekend calls."

there offer " £37.99 for unlimited broadband, halo 1 and not calls or an extra £7pm for calls"

just seems like they are trying to rip me off.

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