I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
@Username01 I'm really sorry about the delay activating your relatives BT service. Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll find out what's going on. You'll find the link by clicking on my username.
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I thought I would make an update.
I'd like to say that It had all been sorted and that I was not connected properly. Unfortunately the 19th came and went with no call from BT, I ended up making the call myself. I was told that they were having issues getting it routed properly and that we would definitely have fibre by the 21st . I was upset as you'd expect. Today I receive a call from a foreign callcenter, I could barely understand what the lady was saying and she got very aggressive when I asked to speak to her manager as she just wasn't making herself clear. She said we would get a call back soon.
2 hours later and I had to go out so I called BT, spoke to someone called Martin who put me on hold while he spoke to an engineer. He came back after a few minutes to inform me that the order had been cancelled 10 minutes ago. The order would two days to clear the system and I would need to make another on the 26th because weekends don't count apparently. They were going to expedite my new order that I will have to make on the 26th and hopefully I should have internet by March!
What are BT playing at? The way you treat customers is awful, you can't expect to lie and give different reasons for problems every time and then add a few days to give yourselves some time to work out whats wrong its just not on. I am so close to just cancelling every service we have with you, you can't manage to connect fibre to an existing customer what level of trust should I have in you being able to provide a decent service going forward?
I really regret getting BT, I never will again. I've never had such awful service.
Did you take up the mod offer of help by completing the form following the mod contact mod link?