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Surinder
Beginner
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Message 1 of 2

2 x MY BT ID login for same account

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Hi

I have 2 login details for same account and originally used my daughter's email address to register and then  I registered with my own email address.  My daughter now needs to register for her new account with BT and is unable to as her email address is showing already registered against my account. 

please can you advise how to resolve?

Thanks

Surinder

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JohnC2
Moderator
Moderator
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Message 2 of 2

Re: 2 x MY BT ID login for same account

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Hi @Surinder, welcome to the forum and thanks for posting. She should follow the process to Add Account to BTID and add her account to the BTID. 

If she also wants to get your account removed she would need to get in touch with our billing department and they'll do that for her.

cheers

John

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