Hi all, new to the forum & BT so please be kind! So recently I should of had my BT broadband turned on but the engineer didn’t come and didn’t active it from primary connection point which didn’t need any access to the home. Also I have called and been in live chats multiple times without any help. So if anyone could help me like a moderator or anyone else it would be appreciated as I need help to deal with this situation. Thank you.
@thomasglazebrookIf the recent order is for FTTP then there will be no install before March unless certain conditions are met.
a) No Openreach product at present.
b) A speed currently of less thasn 30Mbps.
As regards FTTC @Yasmin could you post the result from the DSLChecker. If you are not currently a BT customer use the address checker in place of your phone number.
