only people whi can help are forum mods who are BT employees they will post here
@pokerbanter Welcome to the forum and thanks for posting. I'm really sorry about the problems with your order and the difficulties you have had when speaking with the helpdesks.
Please use the 'contact the mods' link in my forum profile to send in your details and we. You can find the link by clicking on my username. We're really busy in the mod team at the moment so there will be a delay responding if you don't mind waiting. Alternatively you can contact the orders team directly using this link Order Team