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Gmaxx
Beginner

on ‎22-12-2022 11h48

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Message 1 of 2

3 months waiting still no Broadband

Every month BT keep pushing back my appointment. I was told October 2022 I would have broadband in 2 weeks. Complained got appointment on 20 November 2022. Then excuse after excuse 😒.  Made complain after complain last appointment on 20 Dec 2022.  I waited no phone call no engineer then I called them. " oh the engineer had an emergency" appointment reschedule to 30 January 2023.  On the Bt website it says we pay you in credit 5 pounds a day compensation until we install your broadband. Well now I have a felling they just want play around until I cancell so they can save their compensation pay out.  Thank you BT

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imjolly
Distinguished Sage
Distinguished Sage

on ‎22-12-2022 12h45

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Message 2 of 2

Re: 3 months waiting still no Broadband

what broadband package are you trying to get - FTTC fibre to cabinet and existing copper cable to home or FTTP fibre direct to your home?

can you enter your address and post results to show what is available to you

 https://www.broadbandchecker.btwholesale.com/#/ADSL



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