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DavidCo
Expert
602 Views
Message 1 of 11

30% price increase!

I have a BT package that includes Infinity 1, Anytime calls, BT TV (YouView etc)
I had spoken to BT during the last, not latest, price increase and was told that my contract expires next Feb (2019)
I have just had my monthly bill email and 'noticed' that it had jumped up by £17.
Upon investigation it transpires that the 'Major' part of my package, that is the BB, had expired (18 months)
I did not get any notification of this fact and relied on the Feb date given!
Very clever BT!

 

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10 REPLIES 10
Colly-FC
Aspiring Expert
564 Views
Message 2 of 11

Re: 30% price increase!

Is that because line rental saver had run out? In any case they always state that they give plenty of notice but not in your case!
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Moderator
Moderator
539 Views
Message 3 of 11

Re: 30% price increase!

I am sorry to hear that @DavidCo.

Did you ask us when all of your contracts ended or did you ask for one? Have you spoken with our Loyalty team on 0800800030, option 1? They may be able to help with your package price.

Thanks

DanielS

Community ModeratorDannyS
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DavidCo
Expert
527 Views
Message 4 of 11

Re: 30% price increase!

I had just spoken to the help line about the 'increase of the day' that I'd missed, my fault entirely!

I had spoken about re-contracting (meaning, of course the entire package) and was told that it would be Feb '19

The 'BB' side of the package is the majority - I'm not fussed about pence after all!

The issue I have is that whilst I get an email (Wed 8th) about some price change from 16th Sept where Broadband and calls will increase by £2.50/month.

It then says 'Act now'

Keep the same great broadband at the same price you pay today, when you renew with us.

I did not get an email about an increase of £17/month

They have sneaked the £17 increase in and tried to confuse the issue with another 'offer'

 

 

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Moderator
Moderator
523 Views
Message 5 of 11

Re: 30% price increase!

If you're happy, we can take a look at your account for you and work out exactly what has happened. We'll also check to see if we can help you in any way. Would you be ok with this?

Thanks

DanielS

Community ModeratorDannyS
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DavidCo
Expert
466 Views
Message 6 of 11

Re: 30% price increase!

@DanielS

Sorry I took so long to reply, have been away.

Yes, that would be very kind of you.

 David

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Moderator
Moderator
451 Views
Message 7 of 11

Re: 30% price increase!

Hi @DavidCo Thanks for posting back and we will be happy to help you. Send us your details by clicking on my user name and selecting contact the mods and complete the form and one of the team will be in touch.

Thanks
John

Community ModeratorJohnC
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DavidCo
Expert
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Message 8 of 11

Re: 30% price increase!

Sorry, I forgot to post back

That's done, I have the email response

 

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Moderator
Moderator
350 Views
Message 9 of 11

Re: 30% price increase!

Hi @DavidCo Thanks for that and one of the team will be in touch in the next day or 2.

Cheers
John

Community ModeratorJohnC
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Community Manager
Community Manager
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Message 10 of 11

Re: 30% price increase!

@DavidCo good speaking with you there, I'm glad my colleague in the Loyalty team was able to get your deal sorted for you 🙂

Please post back if there's anything else we can help with.

Thanks

Community ModeratorStephanie
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