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Message 1 of 2

4.5 months wait changing from sky over to BT fibre

Has anyone else had to wait this length of time to change over from sky.

I have a total of 5 days off due to appontments that no one has turned up for, when I get in touch

they state they had a problem and set up another date.

After eventualy being without phone & internet for about 6 weeks I am now using ADSL2 for now.

I have been in touch with BT executive team who have been on the case for the last 6 weeks.

Each new visit finds a diiferent problem. the latest is the cards in the cabinet for fibre are not working

and they have to wait for some being delivered as they have none on stock?

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Moderator
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Message 2 of 2

Re: 4.5 months wait changing from sky over to BT fibre

Hi Eddiebirkett,

 

Welcome to the community forum. I am sorry to hear that your order for BT Infinity has been delayed. I would like to take a look at the details of your order. Please could you send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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