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alan_mesfin
Newbie
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Message 1 of 2

5 weeks to wait for Broadband installation is crazy!

I want to install BT Infinity Broadband in central London but have been quoted a wait time of 5 weeks Is this length of time normal? Other companies quote much shorter times as short as 8 working days. Is there any way this process could be sped up? I am travelling in two weeks and need to have it sorted before then. If this cannot be done then I'm afraid BT will lose my business.
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Zombie
Expert
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Message 2 of 2

Re: 5 weeks to wait for Broadband installation is crazy!

It's normally within 14 days, but openreach only have so many engineers on an area so I imagine central London is very busy so 5 weeks might be the normal. No matter which telecom company you go with only openreach are allowed to do work in the street cabinets so if another isp is telling you 10 days be prepared for missed appointments and endless excuses whist they drag it out to 5 weeks. Until openreach have an opening in their schedule.