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jamesloch9
Beginner
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Message 1 of 3

£50 Cashback Cheque Never Arrived

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Hi there.

I purchased a BT broadband bundle which was eligible for the £50 cashback cheque on the 21st of October and it was installed and activated on the 27th October. After that, I claimed the £50 cashback reward but didn't receieve anything. I contacted BT Live Chat last month and the person I spoke to said they had forwarded it on to be chased up but I never heard anything back

Thanks!

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2 REPLIES 2
JohnC2
Moderator
Moderator
491 Views
Message 2 of 3

Re: £50 Cashback Cheque Never Arrived

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Hi @jamesloch9 Sorry you have not received your cashback cheque yet.

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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JohnC2
Moderator
Moderator
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Message 3 of 3

Re: £50 Cashback Cheque Never Arrived

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Hi @jamesloch9  I called earlier sorry I could not reach you. The promotions team have arranged for your cashback cheque to be sent to you and this will be with you within the next 30 days. 

Please post back to confirm if you have received the cheque or if you have not after this period and I'll chase again if required.

Cheers
John

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