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Message 1 of 6

£50 Cashback claim not accepting my order code

HI forum,

 

I have recently order and had installed BT Infinity 1 fiber and telephone.

 

This offer was through money saving expert which offered £50 cashback.

 

I have tried to enter my details on the cashback claim form about 20 times however it wont accept my order number.

 

The web page I am using is the one which was linked in money saving expert:

 

https://www.broadbandbenefits.co.uk/cashback/

 

The above link also shows that you should enter your cashback details on this link:

 

www.bt/com/claimmycashback

 

However this link does not work.

 

Can someone please help me.

 

Best regards

 

Craig

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Message 2 of 6

Re: £50 Cashback claim not accepting my order code

@infinityinfinity01 Hi Craig,  does your order reference begin with either AJM or ABT? If it begins with any other combination of letters it means the order has not been tracked back to the Money saving expert site. 

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Message 3 of 6

Re: £50 Cashback claim not accepting my order code

HI Neil,

 

My Order no. starts with Z60

 

I saw the offer on Money Saving Expert, however the offer itself is through www.cable.co.uk I believe.

 

Heres the link for the offer (different rewards now):

 

https://www.productsandservices.bt.com/products/affiliates/broadband-packages-a/index.html?aff=cable...

 

Cheers

 

Craig

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Message 4 of 6

Re: £50 Cashback claim not accepting my order code

@infinityinfinity01 That would indicate that the order hasn't tracked to the offer site as it does need to begin AJM or BTC for the cable/MSE cashback cheque, this can happen if there is a break in the cookie trail.  Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll take a look at the order. You can find the link by clicking on my username.

Thanks

Neil

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Message 5 of 6

Re: £50 Cashback claim not accepting my order code

Hi Neil,

 

Sorry, I cant see a 'click here to contact the mods' link in your profile.

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Message 6 of 6

Re: £50 Cashback claim not accepting my order code

@infinityinfinity01 you need to be on the full web version of the forum and the link is on the left hand side of the webpage as shown in the image below.

contact the mods.png

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