cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Aspiring Contributor
327 Views
Message 1 of 5

£50 Connection Fee

Go to solution

Could someone please shed some light on a pricing problem for me?

 

My Dad was charged £50 'Exchange Connection fee'.  What I don't understand is that he was still in his previous contract with BT Broadband, he called BT and said that the contract was drawing to an end and what could BT offer.  They advised that they couldn't do the same package, but offered a new 1 for 2 years.

 

If he hasn't had a break in time between these 2 BT contracts why has he been charged £50 when the service just continued.

 

Still on old fashoned internet with a D/L speed around 10 MBps

 

Many Thanks

Matt

0 Ratings
Reply
4 REPLIES 4
Highlighted
Distinguished Sage
Distinguished Sage
318 Views
Message 2 of 5

Re: £50 Connection Fee

Go to solution

That does not seem correct.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

0 Ratings
Reply
Highlighted
Moderator
Moderator
315 Views
Message 3 of 5

Re: £50 Connection Fee

Go to solution

Hi @maffie587,

 

Thank you for posting. I agree with @Keith_Beddoe, that charge doesn't sound right. I'll be able to take a look at your Father's account. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

0 Ratings
Reply
Highlighted
Moderator
Moderator
253 Views
Message 4 of 5

Re: £50 Connection Fee

Go to solution

Hi @maffie587,

 

Thanks for sending over the details. I've called your dad and confirmed the charge was incorrect. I've credited that back to his account as requested. 

 

Cheers

 

David

Highlighted
Aspiring Contributor
226 Views
Message 5 of 5

Re: £50 Connection Fee

Go to solution
Thanks for doing that David. Wasn't expecting such a quick response. Ta Matt