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DarP
Aspiring Contributor
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Message 1 of 13

£50 cash back cheque hasn't arrived

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Hi Please Help.

I placed an order on 24/10/17 for BT infinity package. The link was via Moneysaving expert. It stated that if you go vie the broadbandchoices link you will get an £120 reward card and £50 cashback check from BT. This link took you straight to BT website.

 

Once the order was placed you had to wait a couple of weeks after connection, to be able to claim the reward/cashback,

Which I did.

A few weeks later I had the reward card but no Cheque.

 

I also placed an order for a sim only plan, on the 27/10/17, which offered an £80 amazon voucher. This hasn't arrived also.

 

I contacted the chat room but they just said they have put a message on my account, and to make further enquiries.

 

Please would some one get to the bottom of this. BT seem to make this very difficult as its plastered all over the web.

 

Kind regards

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12 REPLIES 12
Distinguished Sage
Distinguished Sage
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Message 2 of 13

Re: £50 cash back cheque hasn't arrived

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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DarP
Aspiring Contributor
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Message 3 of 13

Re: £50 cash back cheque hasn't arrived

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Thankyou Keith

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Moderator
Moderator
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Message 4 of 13

Re: £50 cash back cheque hasn't arrived

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Hi @DarP Sorry you have not received your cashback cheque or Amazon voucher. 


We will be happy to chase up the delivery of these for you if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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DarP
Aspiring Contributor
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Message 5 of 13

Re: £50 cash back cheque hasn't arrived

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Hi John

I've sent you the details.

Kind regards

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Moderator
Moderator
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Message 6 of 13

Re: £50 cash back cheque hasn't arrived

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Hi @DarP Thanks for that and we have received them in our queue and one of the team will chase these up for you and update you.

 

cheers

John

 

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DarP
Aspiring Contributor
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Message 7 of 13

Re: £50 cash back cheque hasn't arrived

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Hi John.

How are you getting on with the investigation?

Just to let you know, out of the blue, some Amazon vouchers turned up today. Unfortunately it's the wrong amount. The 6GB sim only contract I took out was for £80 Amazon voucher.

I've just received £25.

Not sure if this was down to what your chasing up, or if it's someone else's doing.

 

Kind Regards

Darren P

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Moderator
Moderator
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Message 8 of 13

Re: £50 cash back cheque hasn't arrived

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Hi @DarP Your case is with @NeilO and he is chasing for you. He will be in touch next week when he can update you on your rewards.

 

cheers

John

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Highlighted
Moderator
Moderator
310 Views
Message 9 of 13

Re: £50 cash back cheque hasn't arrived

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@DarP Thanks for posting, sorry about that. I haven't heard back from the vouchers team yet so don't think that arrived due to us chasing. I'll email them to let them know the incorrect amount has been sent.

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DarP
Aspiring Contributor
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Message 10 of 13

Re: £50 cash back cheque hasn't arrived

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Thanks NeilO.

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