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Mada
Beginner
676 Views
Message 1 of 7

£50 cashback not arrived

I ordered the black friday deal via cable.co.uk which included the £125 reward card plus an additional £50 cheque. 

As suggested I filled out my details here: https://www.broadbandbenefits.co.uk/cashback/

Despite waiting the 45 days, I have yet to receive it. I called the customer support number earlier and was told I was mistaken about the £50 cheque which is very frustrating.

I see other people have experienced issues with claiming this £50 cheque too:

https://community.bt.com/t5/Bills-Packages/50-Cashback-cheque-not-arrived/td-p/1807122
https://community.bt.com/t5/Bills-Packages/50-Cheque/td-p/1811762

Can someone please help me? The broadband product has been great so far but the support if you have an issue is appaling, far worse than Plusnet who I was with before. I've wasted so much time trying to claim this £50 cheque and it's just not been worth the time invested.

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6 REPLIES 6
NeilO
Moderator
Moderator
666 Views
Message 2 of 7

Re: £50 cashback not arrived

@Mada Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username.

Thanks

Neil

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Mada
Beginner
655 Views
Message 3 of 7

Re: £50 cashback not arrived

Done, thanks for the prompt reply.

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PaddyB
Moderator
Moderator
651 Views
Message 4 of 7

Re: £50 cashback not arrived

Hi @Mada,

I can confirm that we have your details. One of my colleague will look into this and update you over the weekend.

Thanks

PaddyB

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NeilO
Moderator
Moderator
616 Views
Message 5 of 7

Re: £50 cashback not arrived

@Mada I've picked up your case and raised an investigation with the cashback team regarding your missing cheque, as soon as they update me I'll get back in touch with you.

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Mada
Beginner
602 Views
Message 6 of 7

Re: £50 cashback not arrived

Thank you!

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NeilO
Moderator
Moderator
592 Views
Message 7 of 7

Re: £50 cashback not arrived

@Mada I called there but missed you, I wanted to let you know that your cashback cheque has been ordered and will be with you in the next 30 days. Smiley Happy

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