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Message 1 of 7

£50 cheque not arrived Broadband activated on 26/03

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Hi
i have ordered my broadband through MSE £150 card +£50 cheque. Card has arrived but cheque didn't. Can you have a look please.
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Message 2 of 7

Re: £50 cheque not arrived Broadband activated on 26/03

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Hi @bartoszstoltmann Sorry you have not received your cashback cheque yet. 

It does have to be claimed separate to the reward card. Have you submitted a claim at: https://www.broadbandbenefits.co.uk/cashback and if so how long ago was this? Post back and let me know.

Cheers
John

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Message 3 of 7

Re: £50 cheque not arrived Broadband activated on 26/03

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Hi John
Thanks for reply. I have submitted the claim on 27th of March I think.
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Message 4 of 7

Re: £50 cheque not arrived Broadband activated on 26/03

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Hi @bartoszstoltmann Thanks for confirming that. 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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Message 5 of 7

Re: £50 cheque not arrived Broadband activated on 26/03

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Hi,
I had voicemail on Sunday from Robie to say he passed this on to relevant department and he will let me know when the cheque is posted. I haven't heard anything back yet.
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Message 6 of 7

Re: £50 cheque not arrived Broadband activated on 26/03

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Hi @bartoszstoltmann,

I can see that @RobbieMac has contacted our Promotions team on your behalf. He is still waiting for confirmation from that team and he'll contact you as soon as he has an update.

Please accept my apology for the delay.

Thanks

PaddyB

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Message 7 of 7

Re: £50 cheque not arrived Broadband activated on 26/03

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Hi @bartoszstoltmann

Thanks for taking the time to chat with me again this morning.

As confirmed, your order promotion contained a £150 reward card and £80 Quidco cash back.  I am pleased that you've received both.

Your order didn't contain the £50 cash back cheque.  I've closed things off from here too as agreed.

Cheers,

Robbie

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