cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
AlexWeir39
Beginner
683 Views
Message 1 of 10

500 Minute Allowance

As a result of the current pandemic and the instructions from the government about contacting elderly relatives and other family members at this time of lockdown are BT looking at the possibility of extending the length of the 500 minute allowance for the duration of the lockdown. I have been able to use nearly all in 2 weeks.

0 Ratings
Reply
9 REPLIES 9
Keith_Beddoe
Distinguished Sage
Distinguished Sage
672 Views
Message 2 of 10

Re: 500 Minute Allowance

@AlexWeir39 

Phone call charges are being capped at £5, excluding International and Premium rate calls, so you can carry on making calls,

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
660 Views
Message 3 of 10

Re: 500 Minute Allowance

@Keith_Beddoe 

the £5 cap applies to landline only customers



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
656 Views
Message 4 of 10

Re: 500 Minute Allowance


@imjolly wrote:

@Keith_Beddoe 

the £5 cap applies to landline only customers


@AlexWeir39  has not specified whether they have broadband as well. There cannot be too many landline only customers these days.

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
652 Views
Message 5 of 10

Re: 500 Minute Allowance


@Keith_Beddoe wrote:

@imjolly wrote:

@Keith_Beddoe 

the £5 cap applies to landline only customers


@AlexWeir39  has not specified whether they have broadband as well. There cannot be too many landline only customers these days.


that's why I posted just to ensure that if @AlexWeir39 has broadband then £5 cap does not apply



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
AlexWeir39
Beginner
618 Views
Message 6 of 10

Re: 500 Minute Allowance

Yes i have broadband as well

0 Ratings
Reply
PaulBoocock
Beginner
590 Views
Message 7 of 10

Re: 500 Minute Allowance

I am in the same position... obviously needing to keep in touch during these worrying times with isolated elderly relatives... and already notified that I have burned 80% of allowance after 10 days of the month period. I think BT are about to make a huge and unjustified profit from the crisis. Every user is paying them £40+ already... and the use of the system costs them nothing extra... why do "land line only" customers deserve better treatment that the rest of us?

 

 

gg30340
Distinguished Sage
Distinguished Sage
578 Views
Message 8 of 10

Re: 500 Minute Allowance

If you and your loved ones have mobile phones and the Internet you should install the WhatsApp app and use that to make your calls. They are made via the Internet and do not cost anything. You can also do video calls if you are happy to use that medium. 

annegray01
Aspiring Expert
502 Views
Message 9 of 10

Re: 500 Minute Allowance

I agree with Paul, it's very unfair that landline only customers get special treatment.

0 Ratings
Reply
-Richie-
Guru
492 Views
Message 10 of 10

Re: 500 Minute Allowance


@annegray01wrote:

I agree with Paul, it's very unfair that landline only customers get special treatment.


I thought it was a kind gesture, took away the worry for people who were stuck at home with no outside contact.

Landline only customers with no broadband rely on using their phones to keep in contact with family, doctors and other services like telephone banking, during the lockdown people were urged to stay at home, so BT decided to cap any call charges so people didn't feel isolated or had options to survive.

Broadband customers were all upgraded to unlimited usage, customers who have a PC, tablet, laptop or smart phones can use hundreds of free options to keep in touch with family, the likes of Zoom, Whatsapp, Skype, Discord etc
Doctors were doing online video consultations, online shopping, online banking, video streaming to stay entertained.


Landline only and broadband customers were both given special treatment, the only difference is the broadband allowances are gone for good, the £5 cap was never permanent.

0 Ratings
Reply