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JB1350
Newbie
140 Views
Message 1 of 4

£70 M&S voucher hasn't arrived

Ordered the BT Broadband package on the Black Friday deal on 25 November and went live on 10 December 2018.

Sent in my M&S voucher request via the broadbandbenefits.co.uk link, quoting my AJM reference number, but have not received the voucher, although I have received my Mastercard rewards card.

It's been over 45 days. Can anyone help me with this, please?

Many Thanks.

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3 REPLIES 3
Distinguished Sage
Distinguished Sage
138 Views
Message 2 of 4

Re: £70 M&S voucher hasn't arrived

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Moderator
Moderator
128 Views
Message 3 of 4

Re: £70 M&S voucher hasn't arrived

Hi @JB1350

Thanks for posting I can have this chased up for you as it has been over 45 days.

I've sent you a private message with the details we need to investigate, you can access your private messages by clicking the link below:

https://community.bt.com/t5/notes/privatenotespage

Thanks

Stuart

 

Moderator
Moderator
112 Views
Message 4 of 4

Re: £70 M&S voucher hasn't arrived

Hi @JB1350,

Thank you for sending in your details. I'm sorry there has been a delay in you receiving your voucher. I've passed on your details to my colleagues in the Promotions team and I've asked them to investigate.

It normally takes them around 48 hours to get back to me. As soon as I have an update, I'll post back.

Thanks

PaddyB