I am sorry to read about the problems you've had trying to get this gift card. When you were speaking with our supplier, did they confirm your address? Did they tell you if it was being posted out to you or if it was lost in the post? Did they give you a tracking reference number?
I received a confirmation email stating my BT reward card is on its way
I’m on fourth email like this
You recently requested a replacement card. We've blocked your old card and issued you a new one. This should be with you within the next 3-5 working days.
Once your new card arrives, you need to activate it. To do this, just log in to your account and follow the instructions. It'll only take a few seconds. We'll then automatically transfer the remaining balance on your old card to your new one.
Hi @HANS2233, sorry you still haven't received your card and that you've received the same email 4 times. Hopefully, it's now on its way to you. To be sure I've sent you a Private Message so you can get in touch with us and we'll be happy to ensure you receive the reward.