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Beginner
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Message 1 of 4

£80 MasterCard BT Reward

Hi, Im sure this question has been asked 100's of times before, & I fully appreciate the current situation we are in, as I'm a key worker attempting to get through this like everyone else, but this is frustrating to say the least !

I purchased BT Broadband through U Switch (affiliate partner) on 14/03/20, I  contacted BT 30 days after installation and was advised it was U Switch I had to claim from !

I then contacted U switch on the 21/04/20, and received today 28/04/20 an Email stating its BT i have to claim from ?

I've gone on my BT rewards once again, and it still show's "Nil Rewards to claim" ?

It has been an utter headache being passed from pillar to post on this one, I'm not getting anywhere, as every link to sort this out, brings me straight back to where i started from, and there's No warm bodied human to discuss this to sort it !

Please help !!

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: £80 MasterCard BT Reward

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.


Please bear in mind that with the current crisis, it could take a long time for one of them to deal with your request.

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Beginner
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Message 3 of 4

Re: £80 MasterCard BT Reward

Thanks, any help is gratefully received !

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Moderator
Moderator
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Message 4 of 4

Re: £80 MasterCard BT Reward

Hi @ditch1296,

I'm sorry to hear about the problems you have experienced when trying to claim your Reward Card. I've sent you a Private Message with details on how you can get in contact with the mod team so we can look into this for you.

Thanks

Matt

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