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clsadler
Beginner
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Message 1 of 2

£80 MasterCard Reward

Hello,

I placed an order for broadband on 20/02/2020 which included an £80 reward card.

I spoke to an advisor at the time who confirmed that the reward card was definitely showing on the computer system at his end and to wait 14 days after activation for it to show in my rewards.

My broadband went live on 9th March, however the reward is still not showing online. 

I would prefer to avoid calling about this at the moment and wondering if there is any other way of resolving this such as online chat etc.

Thanks, Carrie. 

 

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NeilO
Moderator
Moderator
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Message 2 of 2

Re: £80 MasterCard Reward

@clsadler, I'm sorry you've been unable to claim your reward card, I've sent you a private message so you can get in touch with the moderation team and we'll get this looked into. It will take some time before we can respond as we're prioritising our vulnerable customers who have service affecting issues.

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