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feegee
Contributor
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Message 1 of 8

A quick question on caller display please

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Hi guys, i am a new customer to BT (not without it's problems but that's not why i'm here today,) lol.

 

When i signed up to BT, i was told i would get caller display free for 12 months but so far it's not working. Anyway, do i have to physically add it somewhere on my account or should it be done automatically. I'm not relishing the thought of another phone call to BT so if anyone can point me in the right direction, i would be grateful. 

I did see something somewhere once once when i was browsing around but can't remember where as i'm still trying to find my way around the "My BT Site"  it seems so confusing compared to last provider. 

Thanks in advance if you can help.

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Distinguished Guru
Distinguished Guru
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Message 2 of 8

Re: A quick question on caller display please

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Check that it's switched on by dialling *#234#. If it is you may have to dial *234# to activate it.

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feegee
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Message 3 of 8

Re: A quick question on caller display please

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Thanks for the reply but i followed your instructions and with both inputs of the numbers you suggested i got the same reply saying "sorry, the service requested is not available". I also found the calling features in my account section but it wouldn't let me activate it from there either and said something like i have an order in progress. Nothing is easy for me, lol. 

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Distinguished Guru
Distinguished Guru
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Message 4 of 8

Re: A quick question on caller display please

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Sounds though the service hasn't been switched on. I'm asking the forum moderators to look into it and they should post contact info here shortly, maybe tomorrow morning.

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feegee
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Message 5 of 8

Re: A quick question on caller display please

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Thank you.

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Moderator
Moderator
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Message 6 of 8

Re: A quick question on caller display please

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Hi feegee,

 

Thanks for your post.

 

Sorry for the problems you're having activating Caller Display.  Send us over your details and we'll look into it from here.

 

You'll see the "contact us" link in my profile under the section "about me".  You'll find it by clicking on my username.

 

Cheers,

 

Robbie

Community ModeratorRobbieMac
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feegee
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Message 7 of 8

Re: A quick question on caller display please

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Thank You Robbie, have sent the details as requested.

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feegee
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Message 8 of 8

Re: A quick question on caller display please

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Many thanks to Neil O (i think it was who called me) for sorting this out.  Or if , then Robbiemac. Much appreciated. 

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