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Mlc162
Beginner
1,461 Views
Message 1 of 12

AJM/BTCOM reference number for top cash back

Hi 

I joined up with BT because it was the best deal at the time including a cash back claim. I have been contacting none stop to try and retrieve an AJM/BTCOM reference number that top cash back need to process the claim. However BT just are not providing me with it. I have seen a few others on the community have had the same problem in the past. I have raised complaints as well as spoken to agents on the live chat but complaints just keep getting closed after they provide me with a reference number that I already have from documents and not the one I’m asking for. Does any one know how I can retrieve this reference (AJM/BTCOM)? It’s being going on for months now and just want it sorted. Thanks

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11 REPLIES 11
JohnC2
Moderator
Moderator
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Message 2 of 12

Re: AJM/BTCOM reference number for top cash back

Hi Mlc162 welcome to the forum and sorry you are having trouble with claiming your cashback. Please check the email sent on completion day of your order and it will show the order reference.
It should begin with AJM or BTC for cashback. If your order reference starts Z60 then unfortunately your order has not tracked successfully for cashback.

cheers

John

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Mlc162
Beginner
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Message 3 of 12

Re: AJM/BTCOM reference number for top cash back

Hi john,

 

Yes my reference starts Z60... why would this have not been tracked correctly? And is there any way to resolve this? 

Thanks for your reply!

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DanielS
Moderator
Moderator
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Message 4 of 12

Re: AJM/BTCOM reference number for top cash back

Hi @Mlc162,

Thanks for getting back to us.

There can be a number of reasons that it didn't track correctly.

We need to find out what happened for you. I've sent you a private message with some info we need.

Thanks

DanielS

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Mlc162
Beginner
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Message 5 of 12

Re: AJM/BTCOM reference number for top cash back

Hi,

 

is there any update on this please? I have replied to private messages and provided all information requested.

 

Thanks

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RobbieMac
Moderator
Moderator
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Message 6 of 12

Re: AJM/BTCOM reference number for top cash back

Hi @Mlc162 

Thanks for posting back!

I have checked and we have received your details.  We are extremely busy at the moment.  As soon as your details reach the top of our queue we will get back to you to provide you with the info you're looking for.

Cheers,

Robbie

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1,215 Views
Message 7 of 12

Re: AJM/BTCOM reference number for top cash back

Was there a resolution to this? I'm experiencing this exact same problem. To be honest, the only reason I chose BT over Sky! I have. Z60 reference number but 100% went through topcashback. 

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1,214 Views
Message 8 of 12

Re: AJM/BTCOM reference number for top cash back

Did they reply to you?
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Mlc162
Beginner
1,181 Views
Message 9 of 12

Re: AJM/BTCOM reference number for top cash back

No there wasn’t annoyingly.. BT said there was nothing they could do and When top cash back eventually replied to me after months of chasing they said there was nothing they could do either as it obviously didn’t go through properly. Extremely frustrating as my step dad did his in exactly the same way I did and it worked.
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SpiderPig
Aspiring Expert
1,173 Views
Message 10 of 12

Re: AJM/BTCOM reference number for top cash back

@Mlc162 

The tracking is all done via cookies so if you view BT deals on multiple sites it will track the first site you view or if you click on the sponsored search results at the top of a Google search it will track as google. I think the cookies hang about for 48 hours but it's best to delete your cookies before starting the ordering process when you find the site you are going to use to be on the safe side.

SP

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