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Newbie
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Message 1 of 4

AJM/BTCOM

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My recent order for BT broadband hasn't seemed to have tracked via TopCashBack. I'm writing a claim but it's asking me for a 'AJM/BTCOM reference' which I cannot find anywhere! Any ideas where I would find it? The cashback was the clincher for me in choosing BT so I'd like to get this resolved ASAP or I may need to review other options! Smiley Sad

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: AJM/BTCOM

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@LeeStewie wrote:

My recent order for BT broadband hasn't seemed to have tracked via TopCashBack. I'm writing a claim but it's asking me for a 'AJM/BTCOM reference' which I cannot find anywhere! Any ideas where I would find it? The cashback was the clincher for me in choosing BT so I'd like to get this resolved ASAP or I may need to review other options! Smiley Sad

 


Its the start letters of the sales reference. Its not the VOL number. You should be able to find it on your order confirmation email.

 

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Newbie
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Message 3 of 4

Re: AJM/BTCOM

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Thanks Keith. All I’m seeing is a AJMAAZ...... code. Presuming that’s it, although that doesn’t contain the expected /BTCOM? Smiley Frustrated

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: AJM/BTCOM

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@LeeStewie wrote:

Thanks Keith. All I’m seeing is a AJMAAZ...... code. Presuming that’s it, although that doesn’t contain the expected /BTCOM? Smiley Frustrated


No it can be either of those prefixes. The AJM one will be just fine.

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