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mmoukiou
Beginner
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Message 1 of 6

AMC and AMC hd in max4k package

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Hello.

New to bt, fibre broadband and max 4k tv with bt sport. My services activated today.

My question is, do I get the amc channels with the max 4k pack?

I am pretty sure when I did the order online, the amc was advertised as included in the package. But I can't watch it. When I choose it, it asks me to upgrade my subscription if I want to watch it.

Thank you.

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Andy005
Aspiring Expert
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Message 2 of 6

Re: AMC and AMC hd in max4k package

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Hi @mmoukiou 

I thought that max 4k included AMC as I have it myself, however I've just found this:

"AMC is a separate opt in bonus channel and may be removed at any time." and

"With Max 4K (with Superfast Fibre) you get:

  • A 4k recordable TV box
  • Up to 80 Freeview channels plus up to 15 in HD and radio channels§
  • 55 premium channels including HD
  • BT Sport HD and AMC HD at no extra cost, if you choose
  • BT TV app to watch and record TV on the go
  • Seven days of catch up TV on BBC iPlayer, ITV Hub, Channel 4 and Channel 5
  • The latest movies and boxsets to rent or buy on the BT TV Store"

 

So although it's a free with max 4k it looks like you need to request it, a phone call should sort it out for you.

 

Moderator
Moderator
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Message 3 of 6

Re: AMC and AMC hd in max4k package

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Hi, @mmoukiou. Thanks for posting, the AMC channel is included in the Max 4K TV plan and I'm sorry this isn't working.  I've sent you a Private Message with details on how you can get in contact with the mod team if you need any help getting this sorted.

Community ModeratorNeilO
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Message 4 of 6

Re: AMC and AMC hd in max4k package

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Hi @mmoukiou 

Thanks for taking the time to send us over your details.  I tried calling you this morning but wasn't able to catch up with you.  I left you a short message on your mobile.

I'm sorry that you have had problems watching AMC.  You're absolutely right, it should be included in your package at no extra cost.  I can see that it's missing from the rest of your TV channels so I have added it for you this morning.  Everything looks in line now and it should be working.

Could I ask you to double check that you can watch the channel now and post back to let me know please?  If you're happy everything is working is it ok for me to close this off from here or do you need a hand with anything else?

Cheers,

Robbie

Community ModeratorRobbieMac
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mmoukiou
Beginner
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Message 5 of 6

Re: AMC and AMC hd in max4k package

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Hi. Sorry I missed your calls in the morning but I couldn't talk. I just checked and amc channel and amc hd are working now. Thank you very much for your help!

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Message 6 of 6

Re: AMC and AMC hd in max4k package

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@mmoukiou wrote:

Hi. Sorry I missed your calls in the morning but I couldn't talk. I just checked and amc channel and amc hd are working now. Thank you very much for your help!


No problem @mmoukiou 

I'm glad I could help out.

All the best,

Robbie

Community ModeratorRobbieMac
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