New to bt, fibre broadband and max 4k tv with bt sport. My services activated today.
My question is, do I get the amc channels with the max 4k pack?
I am pretty sure when I did the order online, the amc was advertised as included in the package. But I can't watch it. When I choose it, it asks me to upgrade my subscription if I want to watch it.
Solved! Go to Solution.
I thought that max 4k included AMC as I have it myself, however I've just found this:
"AMC is a separate opt in bonus channel and may be removed at any time." and
"With Max 4K (with Superfast Fibre) you get:
So although it's a free with max 4k it looks like you need to request it, a phone call should sort it out for you.
Thanks for taking the time to send us over your details. I tried calling you this morning but wasn't able to catch up with you. I left you a short message on your mobile.
I'm sorry that you have had problems watching AMC. You're absolutely right, it should be included in your package at no extra cost. I can see that it's missing from the rest of your TV channels so I have added it for you this morning. Everything looks in line now and it should be working.
Could I ask you to double check that you can watch the channel now and post back to let me know please? If you're happy everything is working is it ok for me to close this off from here or do you need a hand with anything else?
Hi. Sorry I missed your calls in the morning but I couldn't talk. I just checked and amc channel and amc hd are working now. Thank you very much for your help!