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hollygd
Beginner
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Message 1 of 5

Account Closure

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How much notice do you have to give BT to cancel a Broadband and landline contract. My contract expires in August but my on line saver end in November ?

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Account Closure

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Are you cancelling or are you moving to another provider.

If you are cancelling and not moving to another provider you will need to give 30 days notice but you will be hit with cancellation fees if you are still in contract.

If moving to another provider you need to give 14 days notice however the new provider should do that for you.

Again if you are still in contract you will be hit with cancellation fees.

See link

https://www.bt.com/help/account-and-billing/payments--bills-and-charges/i-don-t-understand-my-bill/w...

You can not cancel the landline saver and you will not get a refund for any remaining months.

hollygd
Beginner
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Message 3 of 5

Re: Account Closure

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Thank you so much. Why can BT never come clean.
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allanraymond
Expert
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Message 4 of 5

Re: Account Closure

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This is from

https://www.bt.com/help/landline/getting-set-up/bt-line-rental-saver/bt-line-rental-saver-discount

Is my Line Rental Saver payment refundable?

Yes. If you choose to cancel Line Rental Saver at any time, we'll refund any remaining upfront payment.

gg30340
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Message 5 of 5

Re: Account Closure

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@allanraymond wrote:

This is from

https://www.bt.com/help/landline/getting-set-up/bt-line-rental-saver/bt-line-rental-saver-discount

Is my Line Rental Saver payment refundable?

Yes. If you choose to cancel Line Rental Saver at any time, we'll refund any remaining upfront payment.


I stand corrected. BT must have changed their policy on that. It was the case that it was non refundable.

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