Before for reading the forum I thought I was the only person who thinks BT's so-called service is disgraceful. First of all I order the broadband package online. After 2 months BT send me an email confirming that the hub will be delivered on a certain day and ALSO the engineer would arrive on the same time. How could the hub be delivered between 8am-1pm and the engineer turn up between 8am-1pm? Anyway, of course my boyfriend took time off work and waited for the engineer and only the hub turned up. I then get a text message from BT saying "sorry YOU missed the engineer appointment", the email sent said the same thing and then someone from India called me to tell me again that I missed the appointment! I was not happy. I then receive five phone calls from India in the evening (not realising we are in different time zones) to ask me to wait on the line so they can transfer me to the right dept only to find out that the offices in the UK are obviously closed. I gave up and booked another appointment online. BT then obviously wanted money so decided to book an appointment and text me the day before! I did take a day off and the engineer turned up. All is fine, however, I get two emails telling me my BT bill is online. Great I need to view and print it out for work. I'm surprised to see that BT are asking me for an account number. I have NEVER received an account number only an order number. I have emailed them asking for an account number. Well, surprise surprise it is typical BT. Once they have you on contract and can take your money by direct debit there is no customer service. I said years ago I wouldn't go back to BT and now I am wondering why I bothered.
How hard can it be to send a letter with an account number or an email with it on and thanking me for my custom? I am not happy.
I am sorry to see you are having problems
I suggest you contact live chat at this link they should be able to help you
Live chat inform you that they cannot give your account number over chat/phone and say you will have to wait 5 working days.
I now am waiting 5 days for my account number that should have been sent out before my line was activated (by me).
What they do not tell you at first is if you have online banking you can check that and the account number will be next to the direct debit starting with two letters.
Just one of BT's quirks.
Want to know your account number? It's on your bill - but what if you have not had a bill? Catch 22.
They send your bill by email which has your account number on it so why not send an email just with your account number? Does not make sense
To get BT Sport on sky i took up a calls/broadband package to replace my current broadband only account (i had no telephone number on that account) on Monday.
Should i have received an email with confirmation of this by now ? activation date is the 14th August.
The sales person did mention i'd get a new email address as well so would any email have gone there ?
I wouldnt have a password to get into a new email address anyway.
any help ?