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helzapoppin
Aspiring Expert
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Message 1 of 4

Account address

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I have got a fault with my fibre broadband and when I reported it the agent asked for my

address and said it was wrong. It’s the same postcode as mine.
bt have sent me a mini hub and that went to the wrong address, I had to

go and collect it.

if I go into my bt / billing account my address is correct.

so I don’t know why my address is wrong with open reach and any 

post I get form bt   

 

 

 

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3 REPLIES 3
helzapoppin
Aspiring Expert
322 Views
Message 2 of 4

Re: Account address

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is it possible to get the mods to check my address what’s on the bt system,

I told the agent over the phone  it was incorrect and they said they would

get it changed, I have also reported this issue before in June 2020 .

I have checked on the Royal Mail address finder and my address is 

correct on there.

 

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RobbieMac
Moderator
Moderator
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Message 3 of 4

Re: Account address

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Hi @helzapoppin 

Thanks for your post and welcome back!

Sorry to see that there is a mix up with your address.  As long as you're with us for your landline service, we will be able to get your address detail updated accurately.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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helzapoppin
Aspiring Expert
262 Views
Message 4 of 4

Re: Account address

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Thank you mods, it’s all been sorted out and broadband is now working again.

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