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Posts: 1
Registered: ‎06-02-2010

Account closed - how do I get my credit back?

I have left the UK and closed my BT account at the end of April 2009. I received the last bill at my new address abroad. My account was in credit and I should have received a cheque but never did.


I called BT 8 times in the last 9 months and they always promise me they will re-issue a cheque. Still nothing on my end.


Does someone know who I can contact so I can finally get that payment?


Community Manager
Posts: 2,450
Registered: ‎27-01-2010

Re: Account closed - how do I get my credit back?

Hi Anne,


Thanks for the post and welcome to the BT Community forum.  I am sorry that you did not receive your cheque refund.  I can help with this.


Can you please drop me an email to, please include as much info as possible including your old BT account details and I will get the ball moving.




BTCare Community Manager

If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.

We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Posts: 1
Registered: ‎13-03-2010

Re: Account closed - how do I get my credit back?

I am in exactly the same position and despite numerous calls to a frankly incompetent call centre who pass you aimlessly from pillar to post, and a number of e:mails to the complaint address, I am still waiting on BT to cancel my account and refund my credit.  This should have been cancelled in early January, and despite written and verbal promises abount a refund, I am still waiting and getting extremely pee'd off by the inability to carry out a very simple action.  BT - pls sort yourselves out.