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Posts: 1
Registered: ‎06-02-2010

Account closed - how do I get my credit back?

I have left the UK and closed my BT account at the end of April 2009. I received the last bill at my new address abroad. My account was in credit and I should have received a cheque but never did.


I called BT 8 times in the last 9 months and they always promise me they will re-issue a cheque. Still nothing on my end.


Does someone know who I can contact so I can finally get that payment?


Community Manager
Posts: 3,061
Registered: ‎27-01-2010

Re: Account closed - how do I get my credit back?

Hi Anne,


Thanks for the post and welcome to the BT Community forum.  I am sorry that you did not receive your cheque refund.  I can help with this.


Can you please drop me an email to, please include as much info as possible including your old BT account details and I will get the ball moving.




SeanD | Help Site | BT Service Status
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Posts: 1
Registered: ‎13-03-2010

Re: Account closed - how do I get my credit back?

I am in exactly the same position and despite numerous calls to a frankly incompetent call centre who pass you aimlessly from pillar to post, and a number of e:mails to the complaint address, I am still waiting on BT to cancel my account and refund my credit.  This should have been cancelled in early January, and despite written and verbal promises abount a refund, I am still waiting and getting extremely pee'd off by the inability to carry out a very simple action.  BT - pls sort yourselves out.